Last updated: September 9, 2026

Privacy Policy

This page sets out how Cleanwins collects, stores, uses, and protects personal data provided by users of the platform. Onimim LTD, registered under company number 15765 in the Union of Comoros, operates the casino and acts as the data controller for all account information submitted through the registration process. Reading through this document helps players understand exactly what data is gathered, why it is needed, and what rights they hold in relation to it. The policy applies to all users who access the platform, complete registration, or interact with any part of the casino service.

What Data Cleanwins Collects

When a player creates an account, the platform collects several categories of personal information. This begins at registration and continues throughout the relationship between the player and the operator.

The following types of data are typically gathered:

Full name, date of birth, and residential address
Email address, phone number, and account credentials
Government-issued photo ID and proof of address for KYC purposes
Payment method details, including card information or cryptocurrency wallet references
Device and browser data collected automatically during site use
Transaction records, deposit history, and withdrawal requests
Communication history with the customer support team

In some cases, enhanced verification may require a selfie held alongside a form of identification. This is part of the standard KYC process applied before any withdrawal is released.

Why This Data Is Used

All data collected by Cleanwins serves a defined operational or legal purpose. The platform does not gather information beyond what is necessary to deliver the casino service, verify player identity, and meet its obligations under applicable licensing conditions.

Core reasons for data processing include account management, identity verification, fraud prevention, anti-money laundering compliance, and the processing of deposits and withdrawals. Payment method data is retained to ensure that all transactions are matched to the verified account holder, which is a requirement before any withdrawal can be approved. Automated systems also use session and device data to detect unusual activity and protect accounts from unauthorised access.

Marketing communications may be sent to registered players who have opted in to receive promotional emails or notifications. Players retain the right to withdraw consent for marketing at any time by contacting support or adjusting account preferences.

Cleanwins shares personal data only where it is necessary to deliver the service or where there is a legal obligation to do so. Third parties who may receive data include payment processors, KYC and identity verification providers, game software suppliers, and fraud prevention services. In certain jurisdictions, a Cyprus-registered service facilitator operates under registration HE 464873 at Smyrnis 25, Kaimakli, 1026, Nicosia, Cyprus, and may process data in connection with account services in those regions.

All third parties engaged by the operator are required to handle personal data securely and use it only for the specific purpose for which it was shared. Personal information is not sold to external marketing companies or unrelated commercial entities.

Data Retention

Player data is retained for as long as the account remains active and for a defined period after closure, in line with the operator’s legal and regulatory obligations. Financial and transactional records may be kept for a longer duration to satisfy anti-money laundering requirements. Once the retention period expires, data is securely deleted or anonymised.

Security Measures

The platform uses SSL encryption across all web and transaction traffic to protect data in transit. Account access is secured through password authentication, and players are encouraged to use a strong, unique password that is not shared across other services. Any suspicious activity on an account should be reported to support immediately via live chat or email at support@cleanwins.com.

For a broader view of how the casino handles player protection, the Cleanwins responsible gambling page covers the tools available for managing deposits, session time, and self-exclusion.

Player Rights

Players hold several rights in relation to the personal data held about them. These include the right to request access to the data on file, the right to correct inaccurate information, and the right to request deletion where there is no legal obligation to retain it. Requests related to data rights can be submitted through the customer support team.

Players who wish to close their account and have their data reviewed or removed should contact the support team directly. Verification of identity may be required before any data request is fulfilled.

Cookies and Tracking

The platform uses cookies and similar tracking technologies to maintain session state, remember login details, and analyse traffic patterns. Some cookies are strictly necessary for the site to function, while others relate to performance analytics or optional features. Players can manage cookie preferences through their browser settings, though disabling certain cookies may affect how parts of the site operate.

UK Player Notice

Cleanwins does not hold a UK Gambling Commission licence and does not accept players resident in the United Kingdom. As a result, UK-specific data protection statutory frameworks and UKGC consumer protections do not apply in the same way they would for a UKGC-licensed operator. Players from other permitted jurisdictions are subject to the terms set out in this privacy policy and the wider terms and conditions of the platform.

For full details on how the casino is run and what rules govern account use, casino Cleanwins publishes its complete terms alongside this privacy policy within the same legal documentation section.

Changes to This Policy

Cleanwins may update this privacy policy from time to time to reflect changes in the platform, applicable law, or operational practice. The date shown at the top of this page indicates when the policy was last revised. Continued use of the platform after an update is posted constitutes acceptance of the revised terms. Players with questions about any part of this document are welcome to reach out to the support team via live chat or at support@cleanwins.com.