Terms and Conditions

Understanding the rules that govern an online casino account is essential before depositing a single penny. The terms and conditions at Cleanwins Casino set out the legal framework between Onimim LTD and each registered player, covering everything from eligibility and account management through to bonuses, payments, and responsible gambling tools. This page presents the key rules in plain language, with exact figures and conditions drawn directly from the official documentation.

Who Can Register at Cleanwins

Cleanwins is operated by Onimim LTD, registered in the Union of Comoros under company number 15765, with offices at Hamchako, Mutsamudu, Autonomous Island of Anjouan. The platform holds a State of Anjouan licence under the Computer Gaming Licensing Act 007 of 2005, licence reference ALSI-192407051-FB. In certain jurisdictions, a Cyprus-registered service facilitator is also used, registered under HE 464873 at Smyrnis 25, Kaimakli, 1026, Nicosia, Cyprus.

The minimum age to register is 18 years. United Kingdom residents are explicitly restricted from creating an account or placing wagers. Cleanwins does not hold a UK Gambling Commission remote casino licence, meaning the platform sits outside the UKGC and GamStop regulatory frameworks. UK statutory consumer protections, the UKGC dispute resolution process, and the national self-exclusion scheme through GamStop do not apply here. Players must not use VPN or proxy tools to bypass geographic access restrictions.

Each player may hold one account only. Registration requires a valid email address, password, phone number, country prefix, and chosen currency, followed by full name, date of birth, and residential address. Google sign-in is available as an alternative to the manual form.

Account Verification and KYC Requirements

KYC verification is a mandatory step before any withdrawal can be processed. At a minimum, players must provide a government-issued photo ID, proof of residential address, and documentation confirming ownership of the payment method in use. In some cases, the casino may request a selfie holding the identity document. All deposits must be made from a payment method registered in the account holder’s own name; third-party funding is not permitted.

KYC delays are one of the most common reasons withdrawals stall at online casinos, so preparing documents in advance is always advisable.

Bonus Rules and Wagering Conditions

All bonuses at Cleanwins are subject to specific conditions that players must satisfy before bonus funds or associated winnings can be withdrawn.

Welcome Bonus Terms

The Welcome Slot Bonus Pack carries a total package percentage of 900%, up to a maximum of £6,000. The promotional code WELCOME1 must be entered at the relevant stage to activate the offer. Wagering requirements, maximum bet limits, eligible game lists, and expiry periods apply and vary by offer. A maximum bet of £5 per spin applies during bonus play on the Weekly Reload promotion, which carries a 25x wagering requirement calculated on the combined deposit and bonus amount. Players must not exceed the stated maximum bet while a bonus is active, as doing so may result in forfeiture of the bonus balance and associated winnings.

Free Spins and Daily Promotions

The Daily Wheel of Fortune promotion rewards a first daily deposit with up to 300 free spins, subject to one wheel spin per qualifying deposit. Free spins are tied to specific games and expiry windows, which are stated at the time of the offer. Any winnings generated from free spins are subject to the applicable wagering multiplier before withdrawal becomes available.

Ongoing Promotions and Cashback

The Weekly Reload bonus offers 50% up to £250 per week, triggered with the code WEEKLY250 on a minimum £10 deposit. A 10-day completion deadline applies. The Slot Cashback promotion returns up to £1,000 per week on slot losses with no wagering requirement attached. The Live Casino Cashback offers 5% back on losses up to £200 per week, also without wagering. The Open Banking Special Offer provides 50 extra free spins on a player’s very first deposit when using an Open Banking payment route.

Payment Rules and Financial Limits

Several financial rules are embedded within the terms and conditions that directly affect how funds can be deposited and withdrawn.

Key figures to note:

• Minimum deposit: £10 via Visa or Mastercard; £20 via crypto or bank transfer
• Minimum withdrawal: £20 across all supported methods
• Weekly withdrawal cap: £5,000 per 7-day rolling period
• Monthly withdrawal cap: £15,000 per 30-day rolling period
• Daily net win limit: £100,000
• Deposit turnover before withdrawal: 1x (deposited funds must be wagered at least once)
• Administrative fee: up to 8% if the 1x turnover condition is not met before requesting a withdrawal
• Multiple withdrawal requests within a 30-day period may also attract an administrative fee of up to 8%

Withdrawals are processed back to the original deposit method wherever possible, or to a verified same-name payout route. Processing takes up to 3 business days for bank-based methods; cryptocurrency withdrawals are typically handled within 0-24 hours after internal approval. Supported currencies include GBP, and accepted cryptocurrencies include Bitcoin (BTC), USDT, and USDC.

Responsible Gambling and Self-Exclusion

The terms and conditions outline a range of account-level responsible gambling tools. Players can set daily, weekly, and monthly deposit limits, apply session time reminders, request a 7-day cooling-off period, or opt for full self-exclusion. These requests can be submitted through the support team. Because Cleanwins is not UKGC-licensed, the GamStop national self-exclusion register does not cover this platform, and UK-specific statutory protections should not be assumed to apply.

For full details on how to raise a concern, consult Cleanwins contact us, where support is available around the clock via live chat and email at support@cleanwins.com.

General Account Rules

Several general obligations apply to all registered accounts. Players must keep login credentials secure and must not share account access with any other person. Collusion, use of automated software, and any form of bonus abuse are prohibited and may result in account suspension, bonus forfeiture, or permanent closure. The casino reserves the right to request additional documentation at any point during the account lifecycle.

All dispute resolution is handled directly by Cleanwins under the Anjouan licensing framework. Players should review the complete bonus terms and payment policy pages before making any deposit. The Cleanwins site summarises the current promotional structure, but the full conditions always take precedence over any marketing summary.